Not completely satisfied with your home products? We offer hassle-free returns within 14 days of delivery, as guaranteed by EU consumer protection law.
Under the EU Consumer Rights Directive, you have the right to return any product within 14 days of delivery without giving a reason. Full refund guaranteed, including original shipping costs.
Email us at support@abodefit.shop or call +40 751 234 567 within 14 days of delivery. Include your order number and reason for return.
We'll send you a return authorization number, prepaid shipping label, and detailed packing instructions within 24 hours of your request.
Securely pack the item in its original packaging (if available), attach the return label, and drop it off at any courier pickup point.
Once we receive and inspect your return, we'll process your full refund within 5-7 business days to your original payment method.
| Product Category | Return Window | Condition Requirements | Return Shipping |
|---|---|---|---|
| Small Home Dรฉcor Under 5kg |
14 days | Unused, original packaging preferred | FREE return label |
| Kitchen Appliances Under 15kg |
14 days | Unused, all accessories included | FREE return label |
| Medium Furniture 15-30kg |
14 days | Unassembled or easily disassembled | FREE pickup arranged |
| Large Furniture Over 30kg |
14 days | Professional disassembly may be required | FREE pickup + disassembly |
| Custom/Made-to-Order | 7 days | Manufacturing defects only | FREE return pickup |
| Personalized Items | No returns* | Defective items only | FREE return pickup |
*Personalized items can only be returned if they arrive defective or damaged.
Item arrives at our returns center
Product condition verified
Refund processed and initiated
Funds appear in your account
Timeline may vary depending on your bank or payment method. We'll notify you at each step.
For: Change of mind, size issues, not as expected
For: Manufacturing defects, quality issues after use
Our customer service team is here to make your return process as smooth as possible.