Frequently Asked Questions

Placing an order is simple:

1. Browse our home products and add items to your cart
2. Click the cart icon and review your items
3. Click "Proceed to Checkout"
4. Enter your shipping information and select delivery option
5. Choose your payment method and complete the purchase
6. You'll receive an order confirmation email immediately

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• PayPal: Secure PayPal payments
• Bank Transfer: Direct bank transfer (2-3 days processing)
• Cash on Delivery (COD): Available in Romania (additional 15 RON fee)

All payments are processed securely with SSL encryption.

Order modifications: Contact us within 2 hours of placing your order at support@abodefit.shop or +40 751 234 567. We may be able to modify your order if it hasn't entered processing.

Order cancellation: Orders can be cancelled free of charge before they ship. Once shipped, standard return policy applies (14-day return window).

Yes, all prices displayed on our website include VAT (19% for Romania). There are no hidden fees or additional taxes for Romanian customers.

For EU customers outside Romania, VAT is included in the displayed price according to your country's rate.

Yes! You'll receive:

• Order confirmation: Immediately after purchase via email
• Digital invoice: Sent with shipping confirmation
• Printed invoice: Included with your package

For business purchases, please provide your company details during checkout for a proper business invoice.

Payment declines can happen for several reasons:

• Insufficient funds in your account
• Incorrect card details entered
• Bank security measures blocking the transaction
• Expired credit/debit card

Solutions: Double-check your card details, contact your bank to authorize the transaction, or try a different payment method.

Romania Shipping:

• Standard (3-5 days): FREE over 200 RON, 25 RON under 200 RON
• Express (1-2 days): 35 RON (FREE over 500 RON)
• Same-day (Bucharest/Brașov): 45 RON (orders before 12 PM)

EU Shipping:

• Standard (5-10 days): 45 RON (FREE over 800 RON)
• Express (3-5 days): 85 RON (FREE over 1200 RON)

We deliver to:

• Romania: Nationwide delivery to all cities and towns
• European Union: All 27 EU member countries
• Same-day delivery: Available in Bucharest and Brașov

Enter your postcode at checkout to see available delivery options and estimated times for your area.

Large items (furniture, major appliances) have special delivery conditions:

• White glove delivery: +75 RON (includes assembly/installation)
• Appointment required: We'll call to schedule delivery
• Stair carry: +25 RON per floor above ground
• Additional time: 2-3 extra business days for scheduling

These items require someone to be present for delivery and may need special access arrangements.

Yes! You can track your order in several ways:

• Track Order page: Use your order number and email
• Email updates: Automatic notifications at each step
• SMS notifications: Real-time delivery updates
• Customer account: Log in to view all orders

You'll receive a tracking number once your order ships.

If nobody is available to receive the package:

• Courier will leave a delivery note with instructions
• Package will be held at the local depot
• Redelivery attempted next business day (free)
• You can arrange pickup from the depot
• SMS/email notification with next steps

For large items, we'll reschedule the delivery appointment at no extra cost.

We offer a 14-day return policy (EU Consumer Rights):

• Return window: 14 days from delivery date
• Condition: Items must be unused and in original packaging
• Free returns: For defective or damaged items
• Customer pays return: For change of mind (except defective items)
• Refund time: 5-7 business days after we receive the return

Return process:

1. Contact us: Email support@abodefit.shop within 14 days
2. Get authorization: We'll send return instructions and label
3. Pack securely: Use original packaging if available
4. Ship back: Attach prepaid label and drop at courier
5. Get refunded: Money returned after inspection

Yes! We offer free exchanges for:

• Same product in different size
• Same product in different color (if available)
• Exchange must be requested within 14 days
• Original item must be unused and in original packaging

If the new item costs more, you pay the difference. If it costs less, we refund the difference.

The following items cannot be returned unless defective:

• Personalized or custom-made items
• Hygiene products (once opened)
• Items damaged by misuse
• Items without original packaging
• Items returned after 14-day window
• Assembled furniture (unless defective)

Yes! All products include warranty protection:

• Standard warranty: 2 years on all products (EU law)
• Extended warranty: Available for electronics and appliances
• Coverage: Manufacturing defects and quality issues
• Repair or replace: Free repair, replacement, or refund

Warranty doesn't cover normal wear, misuse, or accidental damage.

Absolutely! We guarantee:

• Authentic products: Direct from manufacturers or authorized distributors
• Quality control: All items inspected before shipping
• Certified suppliers: Work only with reputable brands
• EU compliance: All products meet European safety standards
• Money-back guarantee: Full refund if not satisfied

Yes! We offer professional services:

• Furniture assembly: +50 RON for most items
• Appliance installation: +75 RON (includes setup)
• White glove delivery: +75 RON (delivery + assembly)
• Mounting services: TVs, shelves, mirrors (+35 RON)

Services can be selected during checkout or requested after delivery.

Yes! Each product page includes:

• Detailed dimensions: Length, width, height, weight
• Technical specs: Materials, power requirements, features
• High-res photos: Multiple angles and close-ups
• Assembly info: Required tools and time estimates
• Customer reviews: Real feedback from buyers

Contact us if you need additional specifications or measurements.

If your item arrives damaged:

1. Take photos: Document the damage immediately
2. Contact us: Email support@abodefit.shop within 48 hours
3. Keep packaging: Don't dispose of original packaging
4. We'll replace: Free replacement sent immediately
5. Pickup arranged: We'll collect the damaged item

Shipping damage is fully covered - you won't pay anything extra.

No, you can shop as a guest! However, creating an account offers benefits:

• Order tracking: Easily view all your orders
• Faster checkout: Saved addresses and payment methods
• Wishlist: Save items for later
• Exclusive offers: Early access to sales and discounts
• Order history: Easy reordering and warranty claims

Creating an account is free and takes less than a minute.

We're here to help! Contact us through:

• Email: support@abodefit.shop (24-48 hour response)
• Phone: +40 751 234 567 (Mon-Fri, 9:00-18:00)
• Contact form: Available on our Contact Us page
• Live chat: Available on website during business hours

For fastest response, email us with your order number and detailed question.

Your privacy and security are our priorities:

• SSL encryption: All data transmitted securely
• GDPR compliant: Full compliance with EU privacy laws
• Secure payments: Never store credit card details
• Data protection: Personal info used only for orders
• No spam: We don't sell or share your email

Read our full Privacy Policy for complete details on data handling.

Yes! Subscribe to get:

• Exclusive discounts: Subscriber-only promotions
• New arrivals: First to know about new products
• Home décor tips: Seasonal decorating ideas
• Sale notifications: Early access to major sales

We send 1-2 emails per week maximum, and you can unsubscribe anytime with one click.